Privacy policy

Effective Date: 25/06/2024

Privacy Policy

This Privacy Policy describes how SooVeed Chicky (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from SooVeed Chicky (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Introduction

Welcome to SooVeed Chicky. Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or use our services.

Information We Collect

We collect various types of personal information to provide and improve our services. This includes:

  • Personal Identification Information: Name, email address, phone number, shipping address
  • Payment Information: Credit card details, billing address
  • Order Information: Details about products you order
  • Shopping Information: Items you view, add to your cart, and purchase
  • Customer Support Information: Information you provide when contacting our support team

How We Collect Information

We collect information through various methods, including:

  • Website Forms: When you fill out forms on our website, such as during checkout or sign-up
  • Cookies: Small data files stored on your device to enhance your browsing experience
  • Pixels: Invisible images used to track your interaction with our site and ads
  • Web Beacons: Used to monitor user behavior on our website
  • Software Developer Kits (SDKs): Tools integrated into our site for functionality and analytics
  • Shopify Analytics: Data collected via Shopify to understand user behavior and improve services

How We Use Information

We use the collected information for the following purposes:

  • Order Processing: To process and deliver your orders, including sending order confirmations and tracking information
  • Customer Service: To provide support and respond to your inquiries
  • Marketing: To send promotional emails and offers, with your consent
  • Advertising: To show you relevant ads on our website and third-party platforms
  • Security and Fraud Prevention: To protect our website and users from fraudulent activities

Information Sharing

We share your information with:

  • Service Providers: Vendors and third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping
  • Business and Marketing Partners: Partners like Shopify, who help provide services and advertise to you. These partners use your information according to their privacy policies.
  • Third Parties with Consent: When you request or consent to our sharing of information, such as for shipping products or using social media widgets or login integrations
  • Affiliates: Within our corporate group to support business operations
  • Legal Obligations: To comply with legal requirements, respond to subpoenas, search warrants, and similar requests, enforce our terms of service, and protect our rights and users

We do not sell your personal information to third parties.

Data Protection

We implement various security measures to protect your personal information, including:

  • Encryption: To safeguard data during transmission
  • Secure Servers: To store data securely
  • Access Controls: To restrict access to personal information

Despite these measures, we cannot offer perfect security.

Customer Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information

To exercise these rights, please contact us at contact@sooveedchicky.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our site. For details on the cookies we use, please visit Shopify's Cookie Policy. We also permit third parties and service providers to use cookies on our site to tailor services, products, and advertising.

You can manage your cookie preferences through your browser settings. However, doing so may affect your experience with our services and may not completely prevent information sharing with third parties.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and customers are advised to review it periodically.

Children's Data

Our services are not intended for children. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us at contact@sooveedchicky.com to request deletion.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at: Email: contact@sooveedchicky.com